Customer support contact

Email: service@melverna.com
Phone: +8615611281016

The email address and phone number above are intentionally displayed as plain text. Support availability and response times may vary by time zone, weekends, public holidays and request volume.

Information to include

For an existing order, provide the order number, purchaser name, checkout email, delivery postal code and a concise description of the issue. Do not send complete card numbers, card security codes, PayPal passwords, banking passwords or one-time verification codes.

For damaged, missing or incorrect products, include clear photographs of the parcel, shipping label, product and affected area when reasonably possible. Keep the packaging until the case is reviewed.

Garment-care and sewing tools

When asking about a garment steamer, depiller, lint brush, rotary cutter, sewing kit, scissors, thread collection or organizer, include the exact product name and intended use. We can explain published specifications and included components but cannot determine every fabric’s suitability remotely.

Always follow garment care labels, product instructions and ordinary precautions for heated, electrical or sharp tools.

Contact us before mailing

Request written authorization before returning any product. We will provide the applicable instructions and approved destination after reviewing eligibility. Do not mail products to the registered business address merely because it appears on this page.

Packages sent without authorization or to an unapproved address may be delayed, refused or lost and may not qualify for reimbursement.

Legal and intellectual-property notices

Clearly label legal, privacy or intellectual-property communications and identify the relevant page, product, material or request. Include your full name, authority to act and reliable contact details. Incomplete notices may require follow-up before they can be assessed.

Urgent product concerns

Stop using a product if it appears damaged, overheats unexpectedly, exposes wiring, has a loose blade or presents another potential hazard. Disconnect electrical items when safe, keep the product away from children and contact us with the order number and photographs. For an immediate emergency, contact the appropriate local emergency service.

Personal-information requests

For an access, correction, deletion or other privacy request, write to service@melverna.com and state that the message concerns privacy. Include your name, jurisdiction and enough information to locate the relevant order or record, but do not email full card numbers, passwords or unrelated identity documents.

We may ask for proportionate verification before acting on a request. Some records may need to be retained for accounting, fraud prevention, disputes or other legal obligations even when deletion is requested.

How concerns are escalated

If an initial answer does not resolve the matter, reply to the same support thread and request further review. Summarize the desired resolution and attach any missing evidence. Maintaining one conversation thread helps preserve order history, photographs and prior guidance.

We aim to assess each issue according to the order record, product information, applicable policy and mandatory consumer law. Response time can be longer when carrier, warehouse, payment-provider or technical records must be obtained.

Clear information for every inquiry

If you have difficulty using a form or reading a page, contact us through the plain-text email or telephone number above and explain the assistance needed. Messages may be translated or handled with service providers when reasonably necessary to respond.

Melverna customer service does not provide professional tailoring, electrical repair, medical or textile-conservation advice. For valuable garments, complex alterations, damaged wiring or uncertain fabric treatment, consult an appropriately qualified professional.