The collection focuses on garment care, sewing and textile work, including steamers, lint brushes, fabric depillers, measuring tools, repair kits, scissors, rotary cutters, thread, needle organizers, sewing boxes and coordinated care sets. Current availability and included components appear on each product page.

Check the garment manufacturer’s care label and the product instructions. Fiber, weave, finish, age and condition can affect suitability. Test care methods on a hidden area where appropriate. For valuable or highly delicate garments, consult a qualified textile-care professional.

Keep heated appliances, blades, scissors, needles and small components away from unsupervised children. Disconnect electrical products after use, allow hot surfaces to cool and store sharp tools securely. Never use a damaged product or a tool for a purpose not described in its instructions.

Depending on the live checkout, methods may include PayPal, Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay and Google Pay. Device, region, currency and provider eligibility can affect availability. The checkout display is controlling.

Issuer restrictions, inaccurate billing details, authentication failure, insufficient funds or fraud controls may cause a decline. Repeated attempts can create temporary authorization holds. Contact the relevant payment provider if a valid method remains unavailable.

Contact us immediately. We will try to assist, but changes or cancellation cannot be guaranteed after verification, packing or dispatch begins. If shipment has started, the return procedure may apply instead.

Available shipping services and estimates are presented at checkout or in shipment communications. Processing and transit are separate. Weather, customs, carrier congestion and address problems can affect timing, so estimates are not guarantees.

Keep the parcel and packaging. Contact us promptly with the order number and photographs of the shipping label, exterior, internal packaging and affected product. Do not discard evidence while the carrier or order review is pending.

Contact customer service before mailing anything. Identify the order, item and reason. If eligible, we will provide written authorization and the approved destination. The registered company address is not automatically a return warehouse.

Eligibility depends on applicable law, item condition and reason. Used steamers, cutting tools, blades, needles, opened kits or incomplete products may be ineligible for a discretionary return because of safety, hygiene, value or completeness concerns. Defective-item rights remain subject to applicable law.

Refunds are normally returned to the original payment method after approval and any required inspection. Payment providers control posting time, exchange effects and treatment of replaced cards.

Melverna and melverna.com are owned and operated by Beijing Youliangxiazi Technology Co., Ltd. Zhang Yanbao is the Owner and Representative.

No. Review the product page for voltage, plug and other electrical information and compare it with the intended location before ordering. Follow the garment care label, use the recommended heat or steam setting and test an inconspicuous area when appropriate. Do not use a steamer with damaged wiring or on material that prohibits heat or steam.

The product page for the item purchased controls the included components. Photographs may show styling materials or demonstrate use, so review the written contents list before ordering. If a delivered multi-piece kit appears incomplete, keep the packaging and contact us with photographs before using or discarding the remaining pieces.

Close or cover sharp edges where the design allows, retract or protect rotary blades, return needles and pins to a secure organizer, and store all sharp tools away from children and pets. Replace damaged blades or components according to the product instructions. Never leave a heated appliance or sharp tool unattended during use.

Screens, lighting, production batches and natural wood grain can create modest differences in color or finish. Measurements can also have small manufacturing tolerances. Review the written product specifications and contents list together with images; contact us before ordering if a particular dimension or feature is essential.