Customer capacity

You must be legally capable of entering a purchase contract in your jurisdiction. If ordering for another person or organization, you confirm that you have authority to provide the relevant information and accept these conditions.

You must provide accurate contact, billing and delivery information. We may cancel orders containing materially incomplete, inconsistent or apparently fraudulent information.

Descriptions and availability

We take reasonable care when describing garment-care appliances, sewing kits, cutting tools, organizers and textile accessories. Images illustrate the product but screen settings, lighting, natural material variation and production updates can cause minor differences.

Availability is not guaranteed until an order is accepted. We may correct errors, update specifications or withdraw a product before fulfillment. If a material change affects an accepted order, we will contact you or provide an appropriate refund.

Prices, currency and taxes

The checkout total controls the amount payable and identifies applicable product charges, shipping and taxes. Currency-conversion costs or provider fees imposed by your bank, PayPal or digital wallet are outside our control.

Obvious pricing or calculation errors do not require us to supply a product at an unintended price. We may cancel the affected order and refund the payment.

Submission and acceptance

An order submission is an offer to purchase. Automated confirmation means the request was received, not necessarily that it has been finally accepted. Acceptance occurs when the order is approved for fulfillment or dispatched.

We may refuse or cancel an order due to unavailable inventory, payment failure, fraud concerns, shipping restrictions, obvious errors or quantities inconsistent with ordinary personal use.

Authorization

Payment is processed through the methods displayed at checkout. Providers may place temporary authorization holds or require additional verification. Customers must use a payment method they are authorized to use.

Approved refunds are ordinarily returned to the original method. See Payment & Security and Return & Refund Policy for details.

Shipping estimates and risk

Delivery dates are estimates rather than guarantees unless applicable law states otherwise. Customers are responsible for providing a complete serviceable address and monitoring tracking information. Ownership and risk transfer as provided by applicable law and the selected delivery arrangement.

Report missing, damaged or incorrect goods promptly so that carrier records and evidence remain available.

Safety and suitability

Follow care labels, product instructions and ordinary safety precautions. Heated steamers, scissors, rotary cutters, needles and small parts require careful handling and appropriate storage. Test fabric-care methods on a discreet area when suitability is uncertain.

Do not use tools for medical, industrial or professional purposes unless the product page expressly states that use. Modification, misuse or failure to follow instructions may affect available remedies.

Authorization required

Returns are subject to the Return & Refund Policy. Contact us before mailing a product. Items sent without authorization, to the registered company address or to another unapproved location may be delayed, refused or lost.

Hygiene, safety, condition and completeness can affect eligibility, especially for used garment-care tools, opened kits, blades, needles or heated appliances.

Reasonable limitations

To the extent permitted by law, we are not responsible for indirect or unforeseeable loss caused by misuse, incompatible fabric treatment, unauthorized modification, failure to follow instructions or events outside reasonable control. Nothing in these terms excludes rights or liability that cannot legally be excluded.

Updates and severability

We may update these conditions for operational, legal or service changes. The version effective when an order is placed generally applies to that purchase. If one provision is unenforceable, the remaining provisions continue to the extent allowed by law.

Discounts and promotional offers

Promotional codes, bundles or limited offers may have separate dates, eligibility requirements, quantity limits and exclusions. Unless expressly stated, offers cannot be combined, exchanged for cash or applied after an order has been submitted. We may correct or withdraw a promotion affected by a technical error, misuse or unauthorized publication.

A discount does not change the product’s stated contents, safety requirements or return conditions. If a returned item formed part of a bundle or threshold promotion, any approved refund may be adjusted to reflect the value of items kept, to the extent permitted by law.

Electronic records and customer notices

Order confirmations, payment updates, shipping notices, policy communications and support replies may be delivered electronically to the contact information supplied at checkout. Customers are responsible for checking filtered or spam folders and for notifying us promptly if an email address or telephone number is incorrect.

Customer service statements do not modify these terms unless an authorized representative clearly confirms a specific adjustment in writing. Records maintained through the storefront, payment provider and carrier may be used to review an order concern.

Complaints, events outside control and governing rules

Please contact service@melverna.com before initiating a payment dispute so we have a reasonable opportunity to investigate. Provide the order number, affected item and supporting evidence. Nothing in this request limits a lawful right to contact a payment provider or consumer authority.

We are not responsible for delay caused by carrier disruption, severe weather, customs action, network failure, supply interruption or another event outside reasonable control, although we will take reasonable steps to communicate and fulfill legal obligations. These terms are interpreted under applicable law, and mandatory consumer protections in the customer’s jurisdiction remain unaffected.