Categories we may collect

We may collect name, contact details, billing and delivery address, order contents, transaction status, support communications, returns information, device and browser data, IP address, cookie identifiers, website interactions and fraud-prevention signals.

Payment credentials are generally processed by Shopify and payment providers. We ordinarily receive status and limited transaction details rather than complete card numbers or account passwords.

How information is obtained

Information may come directly from you, automatically through website technology, from Shopify, payment processors, carriers, fraud-prevention services, analytics providers or another person placing an authorized order for you.

Why we process information

We use information to operate checkout, verify payment, fulfill and deliver garment-care or sewing products, provide support, administer returns, maintain records, prevent fraud, secure the website, comply with law, improve service and communicate about an order.

Marketing communications are sent only where permitted, and available opt-out methods should be used to stop future promotional messages.

Basis for processing

Depending on jurisdiction, processing may rely on performance of a contract, legitimate business interests, legal obligations, protection of rights or consent. Where consent is the basis, it may be withdrawn subject to lawful limitations.

Service providers and legal recipients

Information may be shared with Shopify, payment providers, warehouses, carriers, technology vendors, analytics and security services, professional advisers, regulators or authorities as reasonably necessary. Providers receive information appropriate to their function and may have their own legal responsibilities.

Information may also be disclosed in a merger, financing, restructuring or asset transfer, subject to applicable protections.

Store functionality and measurement

Cookies and similar technologies may remember preferences, maintain sessions, support checkout, measure performance, prevent fraud and understand usage. Browser or consent controls may limit some technologies, but disabling essential storage can affect site functionality.

Cross-border handling

Because the store uses international commerce, payment, hosting and delivery providers, information may be processed outside the customer’s jurisdiction. We use reasonable contractual, organizational or legal measures where required.

How long information is kept

Records are retained only as reasonably necessary for orders, customer service, fraud prevention, accounting, tax, disputes and legal obligations. Retention periods vary by record type and jurisdiction. Information may be deleted, anonymized or restricted when no longer required.

Protection measures

We use reasonable administrative, technical and organizational safeguards, but no internet system can guarantee absolute security. Customers should protect credentials, devices and email accounts and notify us of suspected unauthorized activity.

Requests concerning personal information

Depending on applicable law, you may request access, correction, deletion, restriction, objection, portability or withdrawal of consent. We may verify identity and retain information where legally required. Requests should identify the requester, jurisdiction and relevant order or account.

Not directed to children

The store is intended for customers legally able to purchase products. We do not knowingly seek personal information from children in violation of applicable law. A guardian who believes a child submitted information should contact us.

Changes and contact

This policy may be updated for legal, technical or operational changes. Questions or rights requests may be sent to service@melverna.com or raised by phone at +8615611281016. These details are plain text.

Fraud and transaction signals

Shopify, payment providers or fraud-prevention services may evaluate device, location, transaction and behavioral signals to identify suspicious activity. An order may be held, declined or sent for manual verification as a result. Where applicable law grants rights concerning a significant automated decision, a customer may contact us to request information or human review.

Marketing, cookies and browser signals

You may unsubscribe from promotional email through the message instructions or by contacting us. Service messages about an active order may still be sent. Cookie choices can be managed through available store controls and browser settings, although blocking essential technologies may prevent checkout or account functions.

Because standards for browser-based “Do Not Track” signals vary, the store may not respond uniformly to every signal. Where a legally recognized opt-out mechanism applies, we will handle it as required.

Questions and regulatory rights

Privacy questions or complaints may be sent to service@melverna.com or raised at +8615611281016. We will review the request and may seek clarification or identity verification. Depending on jurisdiction, you may also have the right to complain to a competent privacy or data-protection authority.

Submitting a privacy request does not authorize a merchandise return and does not require sending goods or documents to the registered company address.